Service Delivery Program Manager, GID Operational Excellence Job at NTT America, Inc., Richmond, VA

cFZQRklaV25EOGNtUndpdmZDa3pOQ05SRmc9PQ==
  • NTT America, Inc.
  • Richmond, VA

Job Description

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. **KEY RESPONSIBILITIES** + Drive operational efficiency and standardization across global construction. + Identify and implement scalable process improvements. + Streamline workflows and eliminate inefficiencies. + Deploy best practices and digital tools to enhance performance. + Collaborate cross-functionally to align with strategic goals. + Establish governance frameworks for continuous improvement. + Support document review and management and control changes to standard operating procedures. + Facilitate service delivery audits and assist in the implementation of audit recommendations. + Track and analyze KPIs to evaluate service delivery performance and identify areas for improvement. + Ensure compliance with regulatory requirements, industry standards, and internal policies. + Set up governance structures to enable delivery of business outcomes. + Understand and support business continuity recovery strategies and plans. **KNOWLEDGE & ATTRIBUTES** + Proven ability to contribute to performance strategies that drive operational excellence and business outcomes. + Extended knowledge of data center facilities, infrastructure, best practices, and industry standards + Effective leadership and team management skills when influencing without authority. + Extended communication and interpersonal skills for effective collaboration, stakeholder management, and reporting. + Extended problem-solving and analytical abilities to address complex challenges. + Commitment to continuous learning and staying updated with industry trends and best practices. + Good financial acumen, budgeting skills, and experience managing large construction project budgets. \#LI-GlobalDataCentres #LI-AR3 **ACADEMIC QUALIFICATIONS & CERTIFICATIONS** + Bachelor's degree or equivalent in Engineering, Construction Management, Compliance, Business Administration or related field. + Desirable certifications include ITIL and Six Sigma, and PMP (Project Management Professional) **REQUIRED EXPERIENCE** + Extensive experience gained in a similar role within a global services organization. + Extensive experience in project management methodologies, tools, and practices. + Experience managing data center construction projects. + Experience managing and leading data construction project resources. **PHYSICAL REQUIREMENTS** + Remain stationary for long periods of time. + Operate computer, peripherals, and other office equipment. + Perform work during US business hours and time zones. **WORK CONDITION & OTHER REQUIREMENTS** + Perform work from a remote location with stable internet connection. This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable. NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $118,300 - $194,300. All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package. **Workplace type** **:** Remote Working **About NTT DATA** NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. **Third parties fraudulently posing as NTT DATA recruiters** NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ([email protected]) .

Job Tags

Full time, Temporary work, Work at office, Remote work, Flexible hours,

Similar Jobs

Clean Harbors

Owner Operator OTR Class A Driver Job at Clean Harbors

 ...Clean Harbors is looking for a OTR Class A Dry Van Owner Operator to join their safety conscious team in La Porte, TX. This route runs from...  ...and computer software. For additional information about driver career opportunities, please call us at 72-DRIVE (***) ***-****... 

Fallbrook Rehabilitation and Care Center

Activities Director Job at Fallbrook Rehabilitation and Care Center

Activities DirectorWe are seeking a compassionate and dynamic Activities Director to join our team in providing engaging and meaningful activities for our residents. The ideal candidate will have experience in senior care settings, particularly in nursing homes or assisted... 

Truck with Jed Logistics

Truck Driver/CDL-A /Heavy Haul Job at Truck with Jed Logistics

 ...Hiring immediately for Class A Driver! Bold Safe Trucking is a top employer of CDL Truck Drivers across the country. In addition to a great starting salary, we offer great benefits and great schedules. Come work for a great company that takes pride in its Drivers.... 

Augsburg University

Public Safety Officer Job at Augsburg University

 ...disabilities, women, veterans and those from underrepresented or marginalized backgrounds are encouraged to apply. Job Description Public Safety is responsible for fostering and maintaining a safe learning and working environment for the Augsburg University Community. This... 

Fort Valley State University

Assistant Professor of Political Science Job at Fort Valley State University

 ...and land-grant institution of the University System of Georgia, invites applications for the position of Assistant Professor of Political Science. Fort Valley State University, the only 1890 land-grant university in Georgia, is a comprehensive institution that provides...