Job Description

Job Description and Duties

This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by creating innovative solutions, strengthening partnerships and collaborations, and embracing technology. The Information Technology Services Division (ITSD) leverages data and technology to advance goals and inform action and accountability.

Under the direction of the Information Technology Supervisor (IT Sup) II, Chief, Public Health Application Development and Support Unit (PHADSU), the Information Technology Specialist (ITS) I  works independently as a high-level technical specialist on the system and business analysis, system testing, maintenance, operation, defect resolution, and enhancements of complex statewide systems at CDPH.

The ITS I exercises independence and proficiency in troubleshooting, problem solving, handling, and resolving challenging and difficult application production issues that are time sensitive and publicly and politically visible. The incumbent utilizes logic and creativity in analyzing information and situations to draw valid conclusions and develop effective solutions in response to the dynamic needs of the customer.

The ITS I completes work that is routinely performed in coordination, consideration, and consultation with internal and external business partners and stakeholders (i.e. the State WIC Program, the California Department of Technology (CDT), the Office of Technology Services (OTech), the State Controller’s Office (SCO), the State Treasurer’s Office (STO), local agencies and clinics, grocers, the Office of System Integration (OSI), the Department of Health Care Services (DHCS), vendor consultants, program customers, and other CDPH information technology personnel).

The ITS I perform duties in the Business Technology Management, Client Services, and Information Technology Project Management domains.

You will find additional information about the job in the .

Working Conditions

Telework Information :

This position may be eligible for telework up to three (3) days per week and is required to report in-person to the designated headquarters office location a minimum of two (2) days per week. The amount of telework permitted is at the discretion of the Department and is subject to change, consistent with CDPH’s Telework Program. All employees who telework are required to be California residents in accordance with Government Code 14200. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.

Business travel may be required, and reimbursement considers an employee’s designated headquarters office subject to regulations and bargaining unit contract provisions. All commute expenses to the designated headquarters office will be the responsibility of the selected candidate.

The headquarters office location for this position is identified in the attached duty statement.

Please let us know how you heard about our position by taking this brief survey:

Special Requirements

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions, hours worked per week , and start/end dates (MM/DD/YYYY) .  Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.

A completed State application (STD. 678) and any other relevant documents (e.g., unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control # 468552 and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e., social security number, date of birth) from your documents prior to submission.

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.

If you are unable to submit your application electronically through your CalCareers account, please email [email protected] for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or, a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience in creating and executing automated test scripts.
• Experience with creating system test documentation/artifacts.
• Experience with Azure DevOps testing functionality to manage test plans and scripts.
• Experience with performance testing.
• Experience with business and system analysis.
• Familiar with all phases of the Software Development Lifecycle (SDLC).
• Experience with Agile software delivery and Scrum ceremonies.  
• The ability to rapidly shift priorities while meeting tight deadlines.
• Experience in coordinating and facilitating meetings.
• Excellent verbal and written communication skills including the ability to give presentations and produce IT documentation.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Statement of Qualifications (SOQ) Instructions:

The Statement of Qualifications (SOQ) is a narrative discussion of the candidate’s education, training, experience, and skills as it relates to the listed desirable qualifications. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ should be typed, and no more than two pages in length. The SOQ should explain in detail why the candidate believes his or her knowledge, skills, and abilities could apply towards this position.

PLEASE NOTE: Resumes, letters, Supplemental Questionnaire, transcripts, degrees, your state application, cover letters and other materials will not take the place of the Statement of Qualifications.   Simply copying and pasting your resume will also not be accepted. Applications received without an SOQ may be rejected.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please see Statement of Qualifications instructions below at end of posting .  Any applications received that  do not provide a written response to the SOQ may be rejected .

Job Tags

Permanent employment, Full time, Contract work, Local area, Remote job, Shift work, 2 days per week, 3 days per week,

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