Customer Service - Merchant Services Job at Hireverse, Downers Grove, IL

cjE3QktwR3BDODB2VHdlb2VDbzZOU05lSGc9PQ==
  • Hireverse
  • Downers Grove, IL

Job Description

Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team in Downers Grove, IL. As a crucial part of their support team, you will assist customers with inquiries, concerns, and issues related to merchant service products and other offerings. This role does not involve any sales activities; the primary focus is on providing exceptional service and support to ensure customer satisfaction.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and in person.
  • Assist customers with troubleshooting and resolving issues related to POS products and services.
  • Document customer interactions and follow up to ensure resolution and satisfaction.
  • Collaborate with other departments to address and resolve complex customer concerns.
  • Maintain a thorough understanding of products and services to provide accurate and comprehensive support.
  • Communicate effectively in both English and Spanish to assist a diverse customer base.
  • Handle customer complaints with empathy and ensure efficient resolution.
  • Maintain customer records and update account information as needed.

Qualifications:

  • High school diploma or equivalent required; additional education or certifications in customer service or related fields are a plus.
  • Minimum of 3 years of experience in a customer service role preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Proficient in using customer service software, databases, and tools.
  • Friendly and professional demeanor with a strong focus on customer satisfaction.

Benefits:

  • Competitive hourly wage ($18-$20 per hour).
  • Paid time off and holidays.
  • Benefits package including 401(k), health, dental, and vision insurance.
  • Comprehensive training and ongoing professional development opportunities.
  • Supportive and collaborative work environment.

If you’re passionate about delivering outstanding customer service, apply today!

Job Tags

Hourly pay, Holiday work, Full time,

Similar Jobs

Monstera Talent Ltd

Entry-Level Marketing Assistant Job at Monstera Talent Ltd

 ...Join an exciting team of Marketers in the city of Rochester, NY Full Time - Immediate...  ...and sales teams. No prior experience is required for this role, as we offer...  ...organization skills. ~ Related job and internship experience. ~18 years or older ~ Ability... 

AG Consulting Partners, Inc.

Marketing Consultant Job at AG Consulting Partners, Inc.

 ...re on the lookout for a diverse range of talents to join our consultant roster, which we'll use for both current and upcoming client...  ...individuals with skills in areas such as content creation, digital marketing, product marketing, channel marketing, marketing communications... 

Talentuition, LLC

Salon Manager - $500 Hiring Bonus! Job at Talentuition, LLC

 ...Supercuts of South Miami needs an experienced and ambitious Salon Manager to lead our stylists in a positive and energetic work environment, and to ensure the success of our team and the salon. We offer a competitive salary with a sign-on bonus and a benefits package... 

Hyatt

Valet Attendant Job at Hyatt

 ...Summary Job Summary The objective of the Valet Attendant is to ensure the safety of all guest vehicles at all times to provide/...  ...guest vehicle information and location in the computerized valet parking system. Place the arrival tickets on the correct numbered hook... 

Nautique Boat Company

Mechanical Engineer Intern Job at Nautique Boat Company

 ...the world. To learn more visit . Job Description Engineering Intern will ensure accurate component specification in the design...  ...Responsibilities: ~ Define and design component specifications for mechanical systems from design through manufacturing completion. ~...