Job Description

Job Position: Call Center Agent Company: Seronda Network Location: Chicago, IL Salary: $34,000 - $44,000 per year Job Type: Full-time About Us: Seronda Network is dedicated to providing outstanding support and innovative solutions to our clients in the technology sector. Our mission is to enhance customer experience by offering tailored assistance and high-quality service. We pride ourselves on a collaborative work environment where each team member’s contribution is valued and makes a real impact. Job Description: We are seeking a motivated and dedicated Call Center Agent to join our dynamic team. In this pivotal role, you will serve as the first point of contact for our valued customers, providing exceptional service and support. Your primary responsibility will be to handle inbound and outbound calls, addressing customer inquiries and resolving issues efficiently. Responsibilities:

• Handle incoming and outgoing calls from customers in a professional manner.
• Provide information and resolve customer inquiries regarding products and services.
• Document customer interactions accurately in the CRM system.
• Maintain a high level of customer satisfaction by effectively managing complaints and providing solutions.
• Educate customers about available products and services to enhance their experience.
• Collaborate with team members and various departments to ensure a seamless customer experience.
• Achieve performance metrics related to call volume, response time, and customer satisfaction.

Requirements

• High school diploma or equivalent; additional certifications in customer service are a plus.
• Proven experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a detail-oriented mindset.
• Ability to handle challenging situations and work under pressure.
• Proficient in using computers and customer relationship management (CRM) software.

Benefits:

• Competitive salary ranging from $34,000 to $44,000 per year.
• Comprehensive health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and holidays.
• Opportunities for career growth and development.
• Friendly and supportive work environment.

If you’re ready to build your career with a dynamic team and make a difference in customers’ lives, apply today to join Seronda Network!

Job Tags

Holiday work, Full time,

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