The ideal candidate will be responsible creating, editing and maintain high-quality documentation that communicates complex technical information clearly and concisely to a variety of audiences. This role requires collaboration with subject matter experts, product managers, engineering team, and other stakeholders to ensure accurate and accessible content.
Key Responsibilities:
Provide expertise and guidance and best practices on product documentation set up for commercial purposes
Review existing documentation related to product and applications and identify areas of improvement for our documentation strategy
Work with UX team to optimize the setup of documentation on Resource Hub
Work with Product, engineering and commercial teams to generate content and publish product requirements, operational flows, user and technical related material
Establish standardized process and templates where possible for the efficient delivery of a consistent library of documentation for LedgerScan, CMP and Factory to include the following (not limited):
Product architecture diagram
User Guide
Production functional features
APIs and EndPoints (where applicable)
ABIs and Scripts (where applicable)
Workflow Diagrams
Infrastructure Requirements
Deployment Diagrams
Assist with content generation and production of documents as necessary
Assist in creating content strategies and documentation plans to support product development.
Collaborate with cross-functional teams to understand end-user needs and incorporate feedback
Skills and Experience Required
- 5+ years of experience as a Technical Writer, with a focus on API and ABI documentation
- 2+ years of experience in a software development role
- Experience with legacy financial institutions technology and API integration architecture.
- Experience with Blockchain and Web3 technologies.
- Strong understanding of APIs, RESTful web services, and programming concepts
- Proficiency with various authoring, CMS, and task management tools
- Familiarity with API documentation tools, such as Swagger, Postman, or similar.
- Proficiency with Confluence, JIRA, and JSON.
- Basic diagramming skills using tools like draw.io, Miro or similar.
- Experience using tech stacks like Python, MongoDB, CDC, and Kafka
- Experience working in a fast-paced, dynamic environment.
- Strong time management skills.
- Ability to thrive in an environment that grants you a lot of autonomy to explore creative solutions.
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