Job Description

Job Description:

Bricoleur Vineyards has an opening for a talented, experienced Manager of our Hospitality / Tasting Room to join our Bricoleur Vineyards team. At Bricoleur we believe in sustainable farming from our estate gardens, fresh local & sustainable food, fine wine and exceptional food pairing, family enterprise, and supporting community. The Manager of Hospitality / Tasting Room is a dynamic role that will have multiple sales management, sales, and marketing opportunities with the with the goal of building the Bricoleur brand and growing a successful Company. The Sales & Hospitality Ambassadors for Bricoleur Vineyards assist in all aspect of the guest experience, including conducting tours of various sizes, holding wine & food tastings, providing wine education, and completing retail sales of wine & gift items. The Tasting Room/Hospitality Staff also actively participates in our special experiences, off site consumer tastings, wine club activities, special events, and any other related tasks which involve direct guest contact.

ESSENTIAL OPERATIONS AND RESPONSIBILITIES FOR TASTING ROOM & PARTNERSHIP MANAGER:
- Possess strong leadership, communication, organization, sales, and relationship skills building positive, professional relationships with co-workers, wine club members and guests.
- Owns the opening, closing, scheduling, sales, and management of all work duties for the daily hospitality functions in the wine & food tasting room, Pavilion, Bocce Ball and other outdoor locations owning the overall customer Estate experience.
- Focused on setting the example for and training the Hospitality Ambassadors to ensure a memorable wine & food experience is delivered for all Bricoleur Vineyard guests.
- Good multi-tasking and sales skills with the ability to work well under pressure with a tight timeline.
- Works closely with the Wine Club Manager and Hospitality Ambassadors to promote Wine Club memberships to guests and process club sign-ups.
- Works closely with the Executive Chef / Culinary team to optimize the daily wine & food pairings ensuring an amazing customer experience.
- Work with market and local partnerships to drive traffic (i.e. – Tasters) to ensure optimal capacity in the tasting room and at events on a daily basis. Additionally, work with brand manager to design & maintain attractive, effective displays of wine and gift items for the tasting room, restocking on a regular basis, including adequate supplies of handouts, brochures, winemaker notes.
- Ensure the tasting room is clean and neat for all guest areas at open, closing and throughout the complete day. (This includes the tasting room, restrooms, and all outdoor public areas)
- Closely coordinate and assist the events team when events are scheduled ensuring proper staffing of the events.
- Assist hospitality Ambassadors, events manager, marketing, and other staff in special projects as needed.
- From time-to-time, attend out-of-the-winery tastings/events as a Bricoleur Vineyards representative, as needed which might involve traveling for time to time.
SUPERVISORY RESPONSIBILITIES:
Plans the activities of and schedules for all the hospitality and tasting room employees to maximize productivity utilizing TOCK and Commerce7, deliver amazing customer service while optimizing labor costs. Hires, trains, and manages the hospitality staff according to venue guidelines and policies. Assist the Tasting room team to meet weekly, monthly, and annual sales and budget targets, always actively coaching them to improve their wine, culinary and hospitality skills.
QUALIFICATIONS:
1. College degree or equivalent preferred.
2. Able to handle work in a fast-paced, dynamic environment.
3. Minimum five to ten years of restaurant or winery tasting room experience.
4. Minimum of 3 years managing a team in a winery, restaurant or other hospitality venue with similar duties and responsibilities.
5. Strong computer experience working with TOCK, Commerce7, Microsoft Word and Excel programs.
6. TIPS and ServSafe certification required.
LANGUAGE SKILLS:
Fluent English, spoken & written – Spanish efficiency a plus.
Compensation: Attractive compensation based on Experience
100% Employee benefits, including:
Dental insurance
Health insurance
Vision insurance

This is a full-time, on-site, role, including working all weekends and holidays (Tuesdays and Wednesdays off) in the tasting room at 7394 Starr Road in Windsor, CA.

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Job Tags

Holiday work, Full time, Local area, Outdoor,

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