Salesforce Service Delivery Manager Job at Acunor Inc, Remote

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  • Acunor Inc
  • Remote

Job Description

Salesforce Service Delivery Manager
Location: Remote (USA)

We are hiring a Salesforce Service Delivery Manager to oversee end-to-end Salesforce operations, support, and enhancement delivery across multiple business units. This role is ideal for a leader who thrives in a high-availability, enterprise Salesforce environment and excels in governance, stakeholder management, and service stability.

Responsibilities

  • Lead Salesforce support operations across Incident, Problem, Change & Release Management

  • Ensure platform uptime, performance, integration health, and API limit management

  • Drive SLA adherence, backlog prioritization, RCA governance, and operational reporting

  • Coordinate enhancements, CRs, and release cycles with engineering, QA, and DevOps teams

  • Manage global delivery teams and serve as the primary interface for business & IT stakeholders

  • Govern processes using ITIL, Agile, and DevOps frameworks

  • Support compliance, security, and audit requirements

  • Lead continuous improvement and automation initiatives

Requirements

  • 10 15 years overall experience, including 6+ years managing Salesforce delivery/support

  • Strong Salesforce Sales, Service, and Experience Cloud understanding

  • Exposure to integrations (MuleSoft/APIs)

  • Salesforce DevOps tools (Copado/Gearset/Flosum)

  • Strong ITIL background (Major Incident Handling, 24x7 support models)

  • Excellent communication, analytical, and decision-making skills

Preferred Certifications

  • Salesforce Administrator (ADM 201)

  • Advanced Admin, App Builder, Service Cloud Consultant

  • ITIL v4 Foundation

  • PMP/CSM

Job Tags

Remote work,

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