Job Description

Description

Position at PetCure Oncology at Veterinary Radio Surgery and Imaging Center

Practice Manager – PetCure Oncology

Clifton, NJ 

 

More than a word, care is present in everything you do. At PetCure Oncology, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself.

 

We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you’ll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy.

 

And, we have plenty of fun along the way!

 

Who we are 

In the New York City area and northern New Jersey, PetCure Oncology manages a standalone comprehensive cancer care center that provides medical oncology and radiation oncology services in addition to CT, X-Ray and ultrasound. In addition to cancer care and advanced imaging, the Clifton location also features an on-site outpatient internal medicine service.

Originally created as the first veterinary-only, independent, cross-sectional imaging and radiation treatment center in the world, this long-standing cancer care center joined the PetCure Oncology network in 2015. Medical oncology was added in 2021 and internal medicine was added in 2022. Not only has the center treated thousands of patients, it has served as a vital educational resource for veterinarians in the application of cross-sectional imaging, including MRI and CT, and advanced radiation cancer treatment. The center pioneered treatment protocols for the application of radiation treatment and cross-sectional imaging.

PetCure Oncology is looking for a Practice Manager to join us as part of the Thrive Pet Healthcare community.

 

Responsibilities:

Leading with Your Head

Understanding business, solving problems, and making decisions through inclusive contributions of others

• Work collaboratively with the greater leadership team in steering and predicting the hospital’s future via planning and problem solving resulting for maximizing financial targets and profitability.
• Utilize standard tools, programs and processes to drive optimal staffing levels to meet maximum productivity and service level expectations.
• In partnership with the Regional Director of Operations (RDO), manage practice fiscal operations, including accounting, planning budgets, authorizing expenditures, and coordinate financial reporting to ensure hospital meets or exceeds annual revenue and EBITDA targets.
• Work collaboratively with the regional support team and the central business support departments to drive operational excellence in all business management lanes such as Finance, Accounting, Payroll, Legal, Supply Chain, Marketing, People Operations, and the broader Operations Teams.
• Oversees locations inventory control system to ensure appropriate stocks of supplies are available, conduct inventory audits and manage inventory to target budget and P&L.
• Maintain a facility that is visually appealing to clients and team members by organizing and/or contracting maintenance.
• Ensure the practice meets Thrive and OSHA safety standards and safety metrics.
• Audit usage of practice management software to ensure that client records meet the standards of care and service established by the practice management team.
• Engage in active learning by completing all required training courses and becoming Thrive Leader Certified as well as ensuring the team is 100% compliant on all assigned learning courses.

Leading with Your Heart

Interpersonal aspect of leading with Emotional Intelligence (EQ), effective use of influence, working together constructively and creatively

• Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive, productive, and engaging experience for team members resulting in positive engagement scores and low turnover rates.
• Establish and sustain an environment that supports team members in doing their jobs well, ensuring each team member receives ongoing coaching and feedback.
• Engage in the team's wellbeing by focusing on personal connections and check-ins to best understand and implement the appropriate level of support.
• Proactively address all team member concerns and issues, including knowing when to partner with internal support to take appropriate action.
• Address emergent issues, including client escalations and urgent requests to ensure positive client satisfaction scores.
• Act as the Thrive Ambassador to the clinic teams by communicating, educating, modeling, and supporting company initiatives to ensure engagement and compliance with all programs.

Leading With Your Hands

The art of bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose with greater results

• In partnership with the recruiting team, manage the hospital's hiring strategy to build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive optimal pet care and meet staffing goals.
• Support ongoing learning and development for all team members by providing consistent direct feedback, coaching and mentoring.  Also ensure timely developmental check-ins and lead talent planning activities and education on Thrives guidelines and practices.
• Move dynamically and lead from the floor to assess and ensure an optimal daily operational cadence while creating an exceptional team member experience and guest satisfaction through on the spot coaching and mentoring.
• Establish, model, train and sustain an environment of proactive customer engagement, seeking to understand customer needs and educate them on the best choice for their pets so they leave confident, satisfied and wanting to return.
• Ensure hospital staffing and workflow is productive and efficient to meet the needs of patients and pet parents demonstrated by meeting productivity metrics and ACT.
• Collaborate with the Thrive Marketing team to create, participate, maintain, and track various hospital campaigns.

Key Qualifications:

• Bachelor’s degree in business or related field, or equivalent work experience 
• Minimum of (3) years direct supervisory experience; preferably managing a veterinary hospital 
• Certified Veterinary Practice Manager (CVPM) preferred 
• Ability to lead and inspire others by motivating, coaching, and developing team members on the job. 
• Practicing effective time management is key to managing the many responsibilities of the position. 
• Conflict management experience and a knack for problem solving 
• Behaves in an honest, fair, and ethical manner 
• Proficient in Microsoft Office applications, including Word and Excel 
• Strong interpersonal and communication skills to effectively communicate with doctors, team members and pet owners. 
• Highly organized, team player, with ability to manage conflicting priorities in a fast-paced changing work environment. 
• Demonstrated competence in financial reporting, including reading and analyzing financial P&L statements and applying active positive impact of revenue and EBITDA.  
• Ability to coach, lead and manage staff at various levels of the organization.
• Depending on the location, there may be a need to work early mornings, afternoons, evenings, late nights or overnights as well as the potential for weekends and holidays.

 

Work Environment:

The work environment described below is representative of those an employee encounters while performing the essential functions of the job.

• Thrive prioritizes the mental and emotional wellbeing of our team members. From time to time, this position will encounter emotionally challenging and highly charged situations that can occur with patients, clients, and staff.   
• Work environment includes environmentally controlled office and hospital/clinic treatment environment; rarely requires working outdoors or indoors in non-controlled conditions. 
• Exposure to moderate noise level; occasional exposure to sounds and loud noises that may be distracting or uncomfortable. 
• Exposure to contaminants such as dust, odors, inhalants, and animal waste.  
• Exposure to animal encounters, including the potential for bites, cuts, scratches, and possible exposure to contagious disease or infections, and locations may have radioactive equipment or medications.  
• Work environment follows Federal and State animal health laws and regulations including OSHA and DEA. 

Benefits – our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

 

• ​​​​​​Paid time offincluding 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions 
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account ​​​​​​​
• Pet perksincluding free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k with employer contribution and no waiting period 
• Continuing education and development support through our library of free CE courses and paid time off to complete
• Scholarship opportunities and student loan support programand so much more! 

 

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.

 

Job Tags

Holiday work, Work experience placement, Immediate start, Outdoor, Work alone, Flexible hours, Night shift, Weekend work, Afternoon shift, Early shift,

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