Job Description

Description

POSITION OVERVIEW: The Onboarding Specialist will be responsible for providing administrative support and coordination of the onboarding processes for new employees for all channels of CMG Financial and CMG Financial Partner Companies.

ESSENTIAL DUTIES and RESPONSIBILITIES, includes the following responsibilities, but not limited to:

• The Onboarding Specialist manages and coordinates with all aspects of the onboarding process and acts as the initial point of contact for new employees
• Coordinate with all departments of CMG and all levels of management to ensure that new employees have what they need for day 1 (i.e.: equipment, email accounts, log in and systems credentials, welcome swag bag, business cards, etc.)
• Follow up on status of all ordered items, update the appropriate tracking log and notify the new employee and their hiring manager of all information as it becomes available
• Proactively manage the incoming new employee lists to hit target dates and ensure deliverables arrive ahead of schedule
• Coordinate and confirm the scheduling of training with the Training Department
• Manage the timed follow ups and surveys of new employees and monitor progress at various check in points through the first 90 days of employment
• Maintain various tracking logs on an active basis and follow up on pending details
• Works closely with the several corporate departments as well as the RED Team, Branch Development and Corporate Operations on any operational needs in preparation of start dates
• Partner with and support the RED Team by working to resolve incoming requests pertaining to new employees
• Perform various system set ups for new employees and be able to respond to basic inquiries regarding those systems
• Work on new and existing projects assigned by management
• Provide extraordinary customer service and immediate support to the new employees

Qualifications and Experience: 

• 3+ years of previous Onboarding Experience required.
• Previous HR, administrative support or customer service experience preferred.
• Proficient in Microsoft suite of products; Outlook, Word, Excel, PowerPoint etc.
• Excellent communication skills both written and verbal.
• High level of integrity and confidentiality required.
• Strong organizational and time-management skills
• Analytical problem solver and self-starter
• Strong technical knowledge in the use of software applications, databases, spreadsheets
• Acute attention to detail and ability to work on complex projects with general direction and

minimal guidance

• Ability and flexibility to work in a fast-paced fluid environment with a diversity of individuals

at all organizational levels

• High level of professionalism, and excellent time management and organizational ability

SUPERVISORY RESPONSIBILITIES:

Direct Reports:   NA

PHYSICAL and ENVIRONMENTAL CONDITIONS

This role operates in an ADA compliant office environment, utilizing typical office equipment and tasks including computer work. The position may involve partial stationary positions and moving throughout the day. Flexibility to work overtime to meet project deadlines is required.

Base Compensation Information – This is a remote role that can be performed from within the United States. CMG pays a competitive salary which ranges from $55,000 - $60,000. Factors that affect base salary may include: Onboarding experience, Administrative/clerical experience, HR experience, knowledge of mortgage industry, computer skills, customer service experience, and education.

CMG Financial is an equal opportunity employer and does not unlawfully discriminate in employment decisions. CMG will consider all qualified applicants without regard to race, religion, national origin, sex, age, veteran status, disability, familial status, marital status, actual or perceived sexual orientation, or actual or perceived gender identity. Applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of CMG Financial or reach out to [email protected].

CMG MORTGAGE, INC. NMLS #1820 If you are a recruiter or placement agency, please do not submit resumes to any person or email address at CMG Financial prior to having a signed agreement . CMG Financial is not liable for and will not pay placement fees for candidates submitted by any agency other than its approved recruitment partners. Furthermore, any resumes sent to us without an agreement in place will be considered your company’s gift to CMG Financial and may be forwarded to our recruiters for their attention.

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