Contact and accept incoming calls from merchants and sales representatives to set up and download equipment. Train the merchant on the equipment functions and ensure the equipment is operating correctly. Review orders to ensure mistakes are caught and resolved prior to completion. Create orders for new merchants requesting additional supplies and/or additional equipment or equipment swaps .
Complete outgoing and incoming calls to/from merchants and sales representatives to set up, download and train on equipment functions and ensure equipment is operating correctly
Handle escalated technical issues by providing an effective resolution
Track and report daily work items
Work multiple ticket queues and other department functions as needed
Maintain knowledge of current and new products, as well as industry changes
Basic Qualifications:
High School diploma/GED
2 years of experience with customer service and technical support
Prior customer service and technical troubleshooting experience in a call center environment
Functional knowledge of Microsoft Outlook, Word, Excel, and PowerPoint and PC literacy
Preferred Qualifications:
Associate's degree
2 years of call center experience involving customer service, tech support and knowledge of credit card processing
Working knowledge of Point of Service (POS) equipment installation and operation
Bilingual (English/Spanish) is beneficial
Ability to present complex technical information to a non-technical audience
Compelling and articulate speaker in a variety of settings
Expert problem-solver who completes quality work on time
Possesses excellent organizational skills and is comfortable communicating with internal and external customers via email
Understands technology and can grasp challenging technical issues
Dependable and remains flexible to support schedule changes to meet business needs and goals
Internal candidates must be meeting or exceeding all current departmental standards
Additional Basic Qualifications:
Must be 18 years of age or older
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. EOE/Minorities/Females/Vet/Disability
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].
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