Job Description

divpspan style=font-family:arial, helvetica, sans-serifAt EY, we’re all in to shape your future with confidence. /span/pp /ppspan style=font-family:arial, helvetica, sans-serifWe’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.  Join EY and help to build a better working world./span/p/divdiv /divpspan style=font-family:arial, helvetica, sans-serifstrongThe Opportunity/strong/span/pp /ppspan style=font-family:arial, helvetica, sans-serifWe are looking for an strongSAP OTC Manager/strong to join the strongEY US Team. /strongAs part of our EY US team, you will be responsible for providing functional support for SAP Order to Cash across various regions for our US clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements. /span/pp /ppspan style=font-family:arial, helvetica, sans-serifThis is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global companies through best-in-class solutions, automation and innovation, working with an international team./span/pp /ppspan style=font-family:arial, helvetica, sans-serifstrongTo qualify for the role, you must have:/strong/span/pp /pulli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifBachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences./span/li/ulul type=discli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serif10-14 Years of experience required in strongSAP S/4HANA /strongstrongSales and Distribution/strong preferably with Global client./span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifpreferably with Global client/span/li/ululli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifResponsible for providing support for SAP SD module incidents, ensuring minimal disruption to operations./span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifSupport incident solving by analyzing incidents raised by users and provides solutions./span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifWorking closely with customers and teams to ensure issues and requests are followed up and addressed timely./span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifHandle change requests with a clear understanding of new business requirements./span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifUnderstand business needs and deliver solutions to make processes more efficient and simpler whenever possible./span/li/ulul type=discli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifCross-functional communication skills; experience in offshore/onshore model./span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifDefect resolution and defect analysis related to Sales amp; Distribution/span/li/ululli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifAbility to work with minimal guidance or supervision in a time critical environment./span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifStrong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment./span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifFlexibility in managing work hours due to the volatile nature of Application Management work, including being on call for critical business requirements./span/li/ulp /ppspan style=font-family:arial, helvetica, sans-serifstrongIdeally, you’ll also have:/strong/span/ppspan style=font-family:arial, helvetica, sans-serifstrong /strong/span/pulli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifExperience with both S/4HANA and ECC./span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifWell versed with OTC process including Inquiry, Quotation for inquiry, Sales order creation, Availability Check, Delivery Order Creation, Pricing conditions and Discounts, Picking and Packing, Goods Issue, Shipment Creation, Invoice, Payment, Delivery Confirmation, Post-Sales Activities, Sales reporting and analysis./span/li/ulul type=discli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifExperience in SD integration points with other SAP modules like FI, SD, PP and PM./span/li/ululli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifSAP Certification in S/4HANA Sales/span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifUser Training Experience./span/li/ulp /ppspan style=font-family:arial, helvetica, sans-serifstrongWhat will you do: /strong/span/ppspan style=font-family:arial, helvetica, sans-serifstrong /strong/span/pulli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifProvide day-to-day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist./span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifLead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action./span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifCollaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP SD solutions and designs./span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifDevelop and maintain documentation including configuration, user guides and test scripts./span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifMentor and train junior SAP SD Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques./span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifKeep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation, applied AI tools and innovation./span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifParticipate in on-call rotation and provide off-hour support as needed to ensure the availability and reliability of critical SAP systems./span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifAvailable to work on shift hours depending on the requirement of the client./span/li/ulpspan style=font-family:arial, helvetica, sans-serifstrong /strong/span/ppspan style=font-family:arial, helvetica, sans-serifstrongWhat we look for/strong/span/pp /pulli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifA team of people with client orientation, experience and enthusiasm to learn new things in this fast-moving environment./span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifAn opportunity to be a part of a market-leading, multi-disciplinary team of hundreds of professionals./span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifOpportunities to work with EY SAP application maintenance, practices globally with leading businesses across a range of industries./span/li/ulp /ppspan style=font-family:arial, helvetica, sans-serifstrongWhat working at EY offers:/strong/span/pp /ppspan style=font-family:arial, helvetica, sans-serifAt EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are./span/pp /ppspan style=font-family:arial, helvetica, sans-serifYou get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:/span/pp /pulli style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifSupport, coaching and feedback from some of the most engaging colleagues around./span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifOpportunities to develop new skills and progress your career./span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifThe freedom and flexibility to handle your role in a way that’s right for you./span/li/ulp /ppspan style=font-family:arial, helvetica, sans-serifstrongAbout EY/strong/span/pp /ppspan style=font-family:arial, helvetica, sans-serifAs a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2025 a reality./span/pp /ppspan style=font-family:arial, helvetica, sans-serifstrongIf you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible./strong/span/ppspan style=font-family:arial, helvetica, sans-serifstrongJoin us in building a better working world./strong/span/ppspan style=font-family:arial, helvetica, sans-serifstrongApply now!/strong/span/pdivp /pp /ppspan style=font-family:arial, helvetica, sans-serifstrongWhat we offer you/strong/spanbrspan style=font-family:arial, helvetica, sans-serifAt EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn a href= style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifWe offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.  The base salary range for this job in all geographic locations in the US is $116,800 to $214,100.  The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $140,100 to $243,200.  Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.  In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options./span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifJoin us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year./span/lili style=font-family:arial, helvetica, sans-serifspan style=font-family:arial, helvetica, sans-serifUnder our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being./span/li/ulp /ppspan style=font-family:arial, helvetica, sans-serifstrongAre you ready to shape your future with confidence? Apply today. /strong/spanbrspan style=font-family:arial, helvetica, sans-serifEY accepts applications for this position on an on-going basis.strong  /strong/span/pp /ppspan style=font-family:arial, helvetica, sans-serifFor those living in California, please click a href= for additional information./span/pp /ppspan style=font-family:arial, helvetica, sans-serifEY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities./span/pp /ppspan style=font-family:arial, helvetica, sans-serifstrongEY  |  Building a better working world/strong/span/pp /ppspan style=font-family:arial, helvetica, sans-serifEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets./span/pp /ppspan style=font-family:arial, helvetica, sans-serifEnabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow./span/pp /ppspan style=font-family:arial, helvetica, sans-serifEY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories./span/pp /ppspan style=font-family:arial, helvetica, sans-serifEY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.  /span/pp /ppspan style=font-family:arial, helvetica, sans-serifEY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process,  please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at a href= mailto: [email protected]@ey.com/a./span/p/d…

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