Job Description
Job Description:
WHO WE ARE:
As leaders in the Oregon wine scene, we are in perpetual growth mode, selling multiple brands at multiple price points under the Stoller Wine Group umbrella. Our portfolio includes Stoller Family Estate, Chehalem, History, Chemistry, and Canned Oregon. Our estate vineyards are LIVE Certified (Low Input Viticulture and Enology), Salmon Safe, and B Corp certified. Additionally, Stoller Family Estate was the first LEED® Gold certified winery in the world. Our successful growth stems from a highly selective employment process that effectively matches individual and organizational values, coupled with an entrepreneurial environment that promotes creativity, constant improvement, and excellence in every aspect of our corporate lives.
WHO ARE YOU:
This position focuses on guest satisfaction while maximizing the efficiency of the Stoller Wine Group by facilitating and organizing the intake of guests with and without reservations. The Host is responsible for ensuring the entire Support Team provides an excellent first and last impression to all guests through fanatical hospitality techniques.
Essential Duties
1. Greets guests with a warm smile and words of welcome, manages reservations and guest inquiries, assigns tables and service stations to staff, and collects, inputs, and updates guest data.
2. Works alongside other leads to serve as the standard and role model for the Support team by performing duties and responsibilities with the goal of reaching our highest potential of hospitality in both sales and service.
3. Assists Associates with daily tasting room activities, opening and closing duties, maintaining the cleanliness of the tasting room spaces, and other tasks as assigned by Tasting Room Management.
Job Duties
• Greets all guests warmly and ensure they feel welcome and valued.
• Maintain an upbeat and positive attitude, creating a friendly and fun atmosphere for guests.
• Maps the Associates’ sections and assigns tables to reservations.
• At the beginning of each day, review incoming reservations and notify management and servers of important reservations, such as birthdays, anniversaries, VIPs, trade or media guests, or other special guests of note.
• Demonstrates mastery over our reservation system, TOCK, and plots the reservations for the shift in advance. Has a thorough knowledge of when and how we can accommodate walk-ins in order to accommodate as many guests as possible while maintaining a positive guest experience.
• Collects, inputs and updates guest data using TOCK and WineDirect.
• Assists in training and developing incoming and current host team members.
• Demonstrates a passion for detail and a willingness to learn.
• Works collaboratively in a team environment with a spirit of cooperation.
• Takes initiative to do perform ongoing side tasks throughout the shift, as well as swiftly and thoroughly completing opening and closing duties.
• Is capable and eager to work in a variety of spaces and settings, including the Tasting Room, Events, and Warehouse as needed.
• Maintains punctual, regular and predictable attendance.
• Prepares and maintains the tasting spaces and restrooms for clean and efficient service.
• Collaborates with other shift leads and respectfully takes direction from Tasting Room Managers.
• Performs other duties as assigned by the Tasting Room Managers.
Supervisory Responsibilities
This position has no direct supervisory responsibilities but serves as a role model for the Support team and assists other Leads and Tasting Room Managers in daily activity.
Qualifications
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of the employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Education & Experience
High school diploma or GED and/or training or equivalent combination of education and experience. A minimum two-year prior employment in a high-volume environment is preferred.
Certificates, Licenses and/or Registrations
Licenses: Valid, current OLCC license. Valid, current Oregon Food Handler’s card.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Computer Skills
Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties
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Job Tags
Full time, Shift work,