Job Description
RESPONSIBLE TO: Sr. Director, Security & Guest Services
SUPERVISES: Yes
STATUS: Full-Time, Salary
COMPANY BACKGROUND The Houston Dynamo Football Club (HDFC) is a multi-faceted organization dedicated to inspiring and supporting soccer participation and growth in Houston, TX and beyond. The Club’s brands include men's and women's professional teams - the Houston Dynamo (MLS) and Houston Dash (NWSL), a development academy, Houston Dynamo Dash Charities, as well as Shell Energy Stadium and Houston Sports Park.
The Club has a rich history, including MLS Cup titles (2006, 2007) and in-season tournament championships for both the Dynamo (2018) and Dash (2020) and is focused on building toward the next championships, inspiring and uniting the city of Houston through the sport of soccer and community outreach, and creating the most inclusive sporting experience and diverse fan base in the city and state.
PURPOSE OF THE JOB This role will deliver project management, strategic planning, coordination, and implementation support to further the Security Department's strategic vision and key organizational initiatives. This position will be the primary contact and interface with our guests. The role is responsible for fostering a best-in-class experience for our guests and ensuring the safety of our facilities.
DUTIES AND RESPONSIBILITIES • Provide leadership and direction to the Security and Guest Services department.
• Create staffing and security plans for each event and support Operations Staff
• Closely monitor to ensure adherence to budget and bring attention to excessive hours of full-time and part-time staff.
• Assist with preparing the annual operating budget and provide department-specific budget materials for event and security
• Develop, produce, and maintain various staff training documents, including Match Day and Premium Guest Services Staff manuals and other event information documents.
• Coordinate training opportunities, tabletop exercises, discussion-based simulations, etc., to educate staff and enhance operations.
• Responsible for the security at Shell Stadium and managing the temporary security team's responsibilities and hours.
• Assist with developing safety protocols and manuals to support all facilities, disaster and crisis management
• Provides direct oversight for contracted event security partners to provide security and safety standards for all events.
• Oversees and manages the relationship with 24/7 security partners during both event and non-event hours of operation.
• Other duties as assigned.
QUALIFICATION REQUIREMENTS • Bachelor’s in Business, Criminal Justice, or related field.
• 8 years of guest experience security experience, preferably with sports teams, concerts, and other live entertainment events – Required.
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES • Must be highly organized, resourceful, quick learner and able to handle multiple projects simultaneously.
• Exceptional guest and client service capabilities
• Enterprising and self-starter with the ability to work with minimal supervision.
• Ability to work well with different personalities in a fast-paced environment and constant deadlines.
• Exceptional guest and client service capabilities.
• Maintains Organizational Core Competencies.
ORGANIZATIONAL CORE COMPETENCIES - Accountable –Holds themselves (and when appropriate others) accountable for achieving goals and objectives.
- Collaborative – Works collaboratively with others to achieve organizational outcomes.
- Progressive – Open minded, accepting, creative, and innovative in approach.
- Values Driven – Being ethical in decision making and operating with professional integrity.
- Agile – Achieves personal and organizational success within a changing, dynamic and complex environment. Ability to handle ambiguity.
- Strategic – Leads opportunity and is committed to continuous improvement aligned with the organizational vision and direction.
- Resilient – Demonstrates personal resilience within a demanding environment of high
expectations. - Enabling – Drives excellence through valuing and developing others.
- Business Acume n – Superior ability to understand and effectively navigate area of responsibility
and various business scenarios. - Good Judgment – Strong critical thinking skills and ability to exercise discretion and good judgement
OTHER INFORMATION
Diverse candidates of all backgrounds are welcome, and the Club seeks individuals passionate about sport, inspiring the city and devoted to the organization's growth. While duties and responsibilities vary across positions, we are seeking individuals who are accountable, collaborative, progressive, agile and ethical/values driven.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Tags
Full time, Temporary work, Part time,