This is a temporary contract opportunity with The Cigna Group through Magnit, an enterprise third-party vendor for contingent work.
REF: 35633348 ROLE OVERVIEW: Customer Service Senior Representative ESSENTIAL FUNCTIONS:
Candidates must have a quiet and private working environment. They are expected to take inbound and outbound calls during their entire shift.
Candidates must have a hard-wired internet connection, WiFi will not suffice.
Duties:
Delivers specific delegated Customer Service tasks assigned by a supervisor. Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, providers and/or others for information and assistance. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for final processing. Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances or complaints of moderate to substantial complexity. Completes day-to-day tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.
Experience:
3 Non-Negotiable Skills:
- Attention to detail
- Knowledge of Third Party Insurance Carrier Processes
- MUST have experience taking inbound and outbound calls (30 calls per day)
Education
Location
Hourly Pay Rate Range (dependent on location, experience, and expectation)
The pay range that Magnit reasonably expects to pay for this position is: $13.63-$18.17/hr
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)
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