Job Description

Job Ad for Pattern Promotions Job Position: Call Center Representative Location: Columbus, OH Salary: $34,000 - $43,000 per year Job Type: Full-time About Us Pattern Promotions is a dynamic and rapidly growing company dedicated to providing exceptional branding and promotional services to businesses of all sizes. We pride ourselves on our commitment to customer satisfaction and are known for our innovative approach and vibrant company culture. Join our team and be part of a company that values excellence, teamwork, and creativity. Job Description We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. As a vital part of our customer service department, you will be the first point of contact for our customers, providing exceptional service and support. In this fast-paced environment, you will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication. Responsibilities

• Answer incoming calls from customers in a professional manner.
• Assist customers with product inquiries, order tracking, and billing questions.
• Resolve customer complaints efficiently and effectively while maintaining a positive attitude.
• Document customer interactions and feedback accurately in our customer relationship management system.
• Provide relevant information about services and products to enhance customer understanding.
• Collaborate with team members and other departments to facilitate effective service delivery.

Skills & Qualifications

• High school diploma or equivalent; associate degree preferred.
• Proven experience in a customer service role, preferably in a call center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a knack for conflict resolution.
• Ability to multitask and manage time effectively in a fast-paced setting.
• Comfortable using computer systems and customer management software.

Benefits

• Competitive salary within the industry
• Health, dental, and vision insurance
• Paid time off, including vacation and sick days
• 401(k) plan with company match
• Professional development and training opportunities
• Supportive and collaborative work environment

If you’re ready to be part of a passionate and supportive team at Pattern Promotions, apply today to start making a difference in the customer experience!

Job Tags

Full time,

Similar Jobs