Business Analyst and System Management Specialist - Bilingual (English / Korean) Job at Woongjin, Inc, Ridgefield Park, NJ

b0ZIQUtwMmlDY0FxUkFDc2ZpODFOU1pWSEE9PQ==
  • Woongjin, Inc
  • Ridgefield Park, NJ

Job Description



For More Open Positions Visit us at:


Our Mission

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Job Description



We are seeking a proactive and detail-oriented Business Analyst and System Management Specialist to bridge the gap between business needs and technology solutions. This role combines system administration, user support, and business analysis to ensure operational efficiency, drive innovation, and support organizational goals. The ideal candidate will manage IT systems, facilitate data-driven decisions, and streamline processes through effective collaboration and analysis.

Key Responsibilities :

System Administration and Technical Support :

  • Perform routine system maintenance and oversee upgrade rollouts to ensure reliability and optimal performance.
  • Manage user accounts, permissions, and profiles while addressing technical issues promptly.
  • Maintain and update dashboards for accurate and actionable data visualization.
  • Monitor system data and performance metrics, identifying trends and addressing anomalies proactively.

Carrier Support :

  • Communicate with Logistics Carrier to identify the issue and troubleshoot

Data Integration:

  • Ensure the data is integrated accurately between all relevant systems

Business Analysis:

  • Collaborate with stakeholders to identify business needs and translate them into system requirements.
  • Conduct thorough analyses of existing processes, recommending best practices
  • Facilitate master data management and governance, ensuring data integrity and accuracy.

User Support and Training :

  • Train new users on system tools, protocols, and best practices to ensure seamless adoption.
  • Administer and analyze Net Promoter Score (NPS) surveys, leveraging insights for service improvements.
  • Serve as a liaison for carrier-related technical issues, ensuring effective communication and resolution.

Strategic Contributions :

  • Develop comprehensive reports and dashboards to support decision-making processes.
  • Drive innovation by identifying opportunities for automation, efficiency, and cost-saving measures.
  • Partner with cross-functional teams to deliver scalable and sustainable solutions.
  •  

Salary: $90,000 - $100,000 / per year

Qualifications

  • Required Logistics Business Support Experience (+5 years)
  • Required Logistics Management Application (+5 years, DispatchTrack is huge +)
  • Proven experience in business analysis, system administration, or related technical support roles. (+5 years)
  • Prefer to Korean Speaking as an 2nd Language
  • Strong analytical skills and the ability to translate business requirements into actionable technical solutions.
  • Excellent communication, collaboration, and training skills.
  • Familiarity with data monitoring tools and survey platforms is a plus.
  • Strong project management and prioritization abilities.

Additional Information



All your information will be kept confidential according to EEO guidelines.

 *** NO C2C ***

Job Tags

Contract work,

Similar Jobs

Titan Placement Group

Program Director (LICSW/LMHC) Job at Titan Placement Group

 ...Program Director (LICSW/LMHC) A Program Director is needed in Springfield, MA. Titan Placement Group invites you to explore an opportunity in Springfield, MA. Springfield is renowned for being the birthplace of basketball, with the sports Hall of Fame located in... 

Sigma Group

Russian Speakers (Remote) Job at Sigma Group

Sigma.AI is a world leading technology company in data collection and annotation for the development of Artificial Intelligence systems with offices in Spain, the United States and the United Kingdom. Russian speakers are needed for voice recording project. This project...

Freedom Home Health and Hospice Care Services Inc.

Registered Nurse (Hospice) Job at Freedom Home Health and Hospice Care Services Inc.

 ...JOB DESCRIPTION SUMMARY The registered nurse plans, organizes and directs hospice care...  ...experienced in nursing, with emphasis on community health education/experience. The professional...  ...at least one of which is in the area of public health, home care, or hospice nursing is... 

Togetherhood

Audio Engineer to teach Podcasting Classes Job at Togetherhood

 ...use a microphone, set up recording software, and understand basic audio settings. Hands-On Practice: Allow kids to record their...  ...individually, practicing their scripts and using the equipment. Basic Editing Skills: Teach how to use simple audio editing software (like... 

Restoration Recruiters

Restoration Technician Job at Restoration Recruiters

 ...Our Client; a growing and stable disaster restoration company in Honolulu, is looking to add to their team of technicians. This is a ground floor opportunity with the ability to quickly work your way up within the company. Solid pay, plenty of bonus opportunities and...