BDC Agent – Northern Blvd Ford (Queens, NY) Full-Time | In-Store | Growth-Focused Environment Are you ready to join a fast-paced, high-performing auto group that’s redefining the customer experience? At Northern Blvd - Starks Ford of Queens, we’re looking for a motivated, detail-oriented, and experienced BDC Agent who can turn curiosity into conversation and conversation into appointments. You’ll be part of a forward-thinking team that believes in smart work, innovation, and daily accountability. This is a results-driven role where your communication skills, consistency, and energy will shape your success. What You’ll Do * Handle inbound and outbound leads through phone, text, and email. * Convert internet and phone opportunities into confirmed showroom appointments. * Maintain CRM accuracy, follow structured workflows, and stay on top of your workplan. * Collaborate daily with management to ensure seamless customer transitions. * Track and hit daily KPIs (contact %, appointment set, show, and sold). What We’re Looking For * Minimum 3 years of BDC or automotive phone experience (required). * Strong communicator — confident, natural, and customer-focused. * Reliable, organized, and thrives in a high-volume environment. * Familiar with DealerSocket, VinSolutions, or similar CRM tools. * Goal-driven, positive attitude, and team-oriented. What We Offer * Base pay + performance bonuses. * Ongoing coaching and growth under experienced leadership. * Fast-paced, structured environment with a winning culture. * Advancement opportunities across multiple rooftops in the group. Apply today and let’s see if you’ve got the drive to join one of Queens’ most dynamic Ford teams.
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