Job Description
Assistant III- Referral Center- FT Day Shift Req ID: 94364
Location: Irvine, California
Division: Medical Center
Department: Referral Center
Position Type: Full Time
Salary Range Minimum: USD $19.76/Hr.
Salary Range Maximum: USD $34.00/Hr.
Who We Are UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center , a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center , high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center , gold level 1 geriatric emergency department and regional burn center . UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.
To learn more about UCI Health, visit
Your Role on the Team Position Summary: Incumbent works in a high volume Referral Center to establish, support and maintain relationships with internal and external referral entities, such as medical groups, IPA's, Health Plans and community physicians.
What It Takes to be Successful Total Compensation We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits .
Required Qualifications: - Working knowledge of MS Office products
- Understanding of medical terminology as well as insurance programs and payors
- Must demonstrate customer service skills appropriate to the job
- Minimum 6 months recent experience working in the Healthcare field directly related to referrals, authorizations, medical billing, etc.
- Minimum 2 years experience in a customer service position within a healthcare environment
- Knowledge of hospital based registration/scheduling system to register patients
- General knowledge of ICD10 and CPT codes.
- Excellent written and verbal communication skills in English
- Ability to work weekends, holidays, and evenings
- Ability to problem solve, negotiate and research for answers
- Ability to maintain a work pace appropriate to the workload
- Ability to interpret and understand various medical insurance plans and make accurate determinations regarding coverage
- Ability to establish and maintain effective working relationships across the Health System
- Ability to effectively communicate in a clear and concise manner
- Ability to appropriately deal with stressful situations and individuals while remaining calm and professional
Preferred Qualifications: - Previous call center experience
- Experience with EPIC and/or OnBase.
- Bilingual skills in English and Spanish and/or Vietnamese
- 1 to 2 years experience in a Healthcare field directly related to referrals, authorizations, medical billing, etc.
Conditions of Employment: The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
- Background Check and Live Scan
- Legal Right to Work in the United States
- Vaccination Policies
- Smoking and Tobacco Policy
- Drug Free Environment
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
- California Child Abuse and Neglect Reporting Act
- E-Verify
- Pre-Placement Health Evaluation
Details of each policy may be reviewed by visiting the following page:
Closing Statement: The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy .
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at
[email protected] or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.
Consideration for Work Authorization Sponsorship Must be able to provide proof of work authorization
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About University of California Irvine Health
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI's unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities.
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Job Tags
Holiday work, Full time, Local area, Weekend work, Day shift, Afternoon shift, Monday to Friday,