Job Description

Summary

The Safety & Security Manager supports the Area Director of Safety & Security in maintaining a secure and safe environment for employees, guests, and property. This role involves overseeing day-to-day safety and security operations, ensuring compliance with safety protocols, conducting investigations, and assisting in managing and training the security team. The position requires a proactive approach to risk management, a strong emphasis on customer service, and leadership in fostering a secure and welcoming atmosphere.

Security and Risk Management

• Implement and monitor daily safety and security measures, including property patrols and emergency readiness.
• Investigate incidents of property loss or safety violations and recommend solutions to mitigate risks.
• Assist in developing and maintaining emergency response plans and standard operating procedures (SOPs).
• Conduct routine safety checks and document findings.
• Coordinate with local law enforcement and emergency services as required.
• Ensure compliance with all legal and organizational safety standards.

Team Leadership

• Supervise, schedule, and train security staff to ensure effective coverage and skill development.
• Communicate the importance of safety protocols and foster an environment of teamwork and accountability.
• Provide performance feedback and support staff growth through mentoring and coaching.
• Encourage recognition programs to celebrate team achievements.
• Act as a professional role model by demonstrating ethical behavior and decision-making.

Customer and Guest Relations

• Deliver exceptional customer service by promoting a secure and welcoming environment.
• Empower staff to address guest concerns related to safety proactively and effectively.
• Ensure the team prioritizes guest safety and satisfaction in all interactions.

Compliance and Training

• Maintain up-to-date records of staff training, certifications, and safety drills.
• Assist in conducting regular safety and compliance meetings.
• Ensure all team members hold current first aid and CPR certifications.
• Collaborate with Human Resources to manage workplace incidents and ensure proper documentation.

Administrative and Additional Duties

• Analyze data and reports to identify areas for safety improvement.
• Communicate effectively with management regarding security developments and initiatives.
• Support the Area Director with strategic planning and operational execution.
• Perform other duties as assigned by hotel management.

The salary range for this position is $68,640 to $86,600. This is the pay range for this position that Hyatt Regency Long Beach reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Qualifications

Education and Experience

· High school diploma or GED with at least 3 years of experience in security or loss prevention.

· OR An associate degree in Criminal Justice or a related field with at least 1 year of relevant experience.

· Previous leadership experience in a security or safety role preferred.

· Previous hotel operation experience preferred.

Skills and Abilities

· Strong leadership (servant leadership approach) and team-building skills.

· Ability to identify and resolve safety hazards effectively.

· Excellent interpersonal and communication skills.

· Familiarity with safety compliance regulations and emergency procedures.

· Proficient in basic computer applications and incident reporting systems.

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